Democratization of Retail
Several disruptive forces are at work globally — fostering a new-age consumerism that is participative, fragmented and personal. Download this Point of View to find out the key forces disrupting retail, their impact on the retail business model, and the key capabilities retailers will need to…
Customer-Centricity: The Holy Grail of Omni-Channel Merchandising
While retailers are making great strides with customer-centricity in marketing and customer service, merchandising has not made the same progress. The move toward customer-centricity will require not just higher levels of coordination but for many retail organizations dramatic cultural change. Download this benchmark report to learn about priority initiatives, challenges and technology trends…
Managing and Engaging Modern Labor for Omni-Channel Success
Download this Benchmark report to understand what if in-store labor hour utilization was converted to a 50-50 balance between operational and customer service tasks and how can retailers and their brand partners work towards creating such a balance…
FROM OUR BLOG
Network tech-speak can be overbearing for business executives, and technology executives do not have a standardized framework through which to communicate the business value of the store network nor the impact of the friction in user experience caused by poor network performance.
Each wave of disruption arrives faster than the last. Deeper insights into how retailers and consumer product manufacturers can be more agile will be timely and valuable in today’s environment.
EKN is a boutique research and advisory firm focused on business-technology insights in the consumer industries of retail, consumer goods, travel and hospitality. Our goal is to fill a gap in the industry by offering prescriptive insights on topics of greatest importance to our audience, and to assist business and technology executives in discovering disruptive technologies and vendors.
EKN’s ADVISORY COUNCIL SEE ALL
CIO, Shane Co
CIO, Sport Chalet
SVP & CIO, Crocs
Sr. Director, Home Depot
VP, Retail Luxottica
VP, Merchandising Operation Belk
VP, eCommerce Office Depot
VP IT, Roche Bros
SVP Digital, Ascena Retail Group