Point of View


Democratization of Retail


Several disruptive forces are at work globally — fostering a new-age consumerism that is participative, fragmented and personal. Download this Point of View to find out the key forces disrupting retail, their impact on the retail business model, and the key capabilities retailers will need to…

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Benchmark Research


Customer-Centricity: The Holy Grail of Omni-Channel Merchandising


While retailers are making great strides with customer-centricity in marketing and customer service, merchandising has not made the same progress. The move toward customer-centricity will require not just higher levels of coordination but for many retail organizations dramatic cultural change. Download this benchmark report to learn about priority initiatives, challenges and technology trends…

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Benchmark Research


Managing and Engaging Modern Labor for Omni-Channel Success


Download this Benchmark report to understand what if in-store labor hour utilization was converted to a 50-50 balance between operational and customer service tasks and how can retailers and their brand partners work towards creating such a balance…

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Infographic


Benefits of Omni-channel Supply Chain Network Effect


The infographic below illustrates the key elements of an Omni-channel supply chain network, challenges and steps taken to collaborate with external partners…

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LATEST RESEARCH

Democratization of Retail

Several disruptive forces are at work globally — fostering a new-age consumerism that is participative, fragmented and personal. The impact on retail is far reaching as the lines between commerce and engagement continue to blur, obliterating conventional practices and forcing retailers out of their comfort zone. Download this Point of View to find out the key forces disrupting retail, their impact on the retail business model, and the key capabilities retailers will need to thrive in the age of democratization. Download Full...

Analytics in Consumer Goods

Even as leaders such as P&G and Amazon (in Retail) further embed analytics into the very fiber of the enterprise, consumer goods companies in general have yet to consistently connect strategy and organization design with investments in analytical tools. The result is an insight-rich, outcome-poor industry that struggles to demonstrate ROI on analytics investments. EKN’s Analytics in Consumer Goods industry benchmark is based on a survey of 60+ executives across a variety of consumer goods categories and business functions. Key findings include manufacturers’ inability to build upon early analytics maturity due to lack of clarity of strategic direction. The report includes a detailed maturity framework manufacturers can use to assess where they stand as compared to industry leaders such as P&G, as well as a prescriptive action roadmap to direct strategic action. Download Full...

Customer-Centricity: The Holy Grail of Omni-Channel Merchandising

While retailers are making great strides with customer-centricity in marketing and customer service, merchandising has not made the same progress. The move toward customer-centricity will require not just higher levels of coordination but for many retail organizations dramatic cultural change. Download this benchmark report to learn about priority initiatives, challenges and technology trends in 2015 & beyond related to building customer-centric merchandising/assortments discover areas related to business processes, technology and strategies where best-in-class retailers focus. Download Full...

Managing and Engaging Modern Labor for Omni-Channel Success

While seamless retail store execution depends on store planning and the ability to offer great products and shopping experience; employee engagement and optimum labor hour utilization is arguably the most critical strategic element in stores’ arsenal for driving consistent execution, sales uplift and customer satisfaction. Download this Benchmark report to understand what if in-store labor hour utilization was converted to a 50-50 balance between operational and customer service tasks and how can retailers and their brand partners work towards creating such a balance and attain better sales, employee engagement and customer connection as a result. Download Full...

Thriving in the Omni-Supply Chain Via Network Effect

Download this Point of View to understand the impact of building a strong and assured supply chain network effect, enabling supply chain and inventory visibility and agility and optimizing the network effect through the right set of process capabilities, analytics and technology enablers that facilitates supply chain transformation. Download Full...

FROM OUR BLOG

Always the Bridesmaid.

Network tech-speak can be overbearing for business executives, and technology executives do not have a standardized framework through which to communicate the business value of the store network nor the impact of the friction in user experience caused by poor network performance.

Only the Nimble Survive.

Each wave of disruption arrives faster than the last. Deeper insights into how retailers and consumer product manufacturers can be more agile will be timely and valuable in today’s environment.

Supercharging Omni-channel Supply Chain Transformation

Retailers could lose up to 10% of their revenue by not being Omni-channel, and the biggest component of the loss in sales is the lack of inventory data accuracy (accounting for up to 6.5% of lost sales)[1]! This is a huge number, especially when retailers are struggling with shrinking margins, growing competition and rising customer expectations. One of the key capabilities to enable Omni-channel retailing is to posse an integrated, agile, efficient and innovative supply chain that enables timely sourcing and pick-pack-ship operations for each inventory unit that is linked to an associated purchase order, order invoice and advanced shipping notice. The supply chain is the backbone of retail operations and is viewed as a key enabler to reducing cost of sourcing, procurement, order management and fulfillment, thereby enhancing profitability and on-time customer experience. Especially in the Omni-channel retail climate, where consumers are demanding seamless shopping experience irrespective of channels, the seamlessly integrated supply chain sits in the power position. Potential initiatives could cover various areas such as automated order visibility, picking technologies at distribution centers, exploring variations on “click and collect” formats and/or working with suppliers and 3rd party carriers on supply chain transformation. While retailers re-engineer their supply chain and suppliers’ network, it is equally important to quantitatively measure the impact to show improvements in the process. Experts believe that implementing supply chain performance indicators or metrics is one of the simplest, least expensive, and least time-consuming activities. However, measuring supplier or supply chain performance is something that is often done discontinuously and ineffectively. Having a unified order fulfillment process could lead to 10% y-oy improvement in the...

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ABOUT EKN

EKN is a boutique research and advisory firm focused on business-technology insights in the consumer industries of retail, consumer goods, travel and hospitality. Our goal is to fill a gap in the industry by offering prescriptive insights on topics of greatest importance to our audience, and to assist business and technology executives in discovering disruptive technologies and vendors.

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