Empowered and Engaged Employees are Central to Improving Customer Experience

The retailers that will separate themselves from the rest in terms of in-store experience will be those who, in addition to strategic technology adoption and business process change, will focus on empowering and engaging their employees.

Download this point-of-view to understand how empowered and engaged employees are central to improving customer experience and learn how you can improve in-store employee empowerment and engagement.

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