The Case for Improved In-Store Labor Standards

The ever-dynamic retail industry is still not there when it comes to a structured set of operational standards in store. One such key concern area for retailers is related to labor standards and labor hour models where retailers are seeking standardization of processes. EKN data has shown how labor standard implementations have resulted in increased customer satisfaction and customer engagement rate, besides driving several operational efficiencies in the stores. This EKN point of view discusses how customer satisfaction, operational efficiencies and labor productivity can be addressed by properly implementing labor standards, task management and work measurement models.

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